Support
For questions about your account, bookings, payments, use of the platform, or trust and safety concerns, contact VovoCare at support@vovocare.org.
The primary support path for VovoCare users is support@vovocare.org. Please use this inbox for account access, registration, profile setup, caregiver or family workflow questions, booking or payment questions, and general platform support.
For privacy or data protection requests, including access, correction, deletion, consent withdrawal, or GDPR questions, please use privacy@vovocare.org so the request reaches the privacy team directly.
We review support requests as promptly as reasonably possible. Timing depends on urgency, complexity, the information available, and whether cooperation from users or third parties is required.
Reports concerning suspected abuse, fraud, unsafe conduct, or Platform security are prioritized. VovoCare may provide status updates when a matter requires additional review.
Privacy and data-subject requests are handled within the time limits required by applicable law. Under the GDPR, VovoCare generally responds within one month unless the request is complex or a legally permitted extension applies.
If your message involves suspected abuse, harassment, fraud, unsafe conduct, identity misuse, payment manipulation, off-platform solicitation, or a serious concern about conduct or safety connected to a booking, include “Trust and Safety” in the email subject line and send it to support@vovocare.org.
Trust and safety reports are prioritized for internal review. VovoCare may restrict accounts, preserve relevant records, contact involved users, pause payments or payouts, or escalate to appropriate authorities where required or appropriate.
VovoCare is not an emergency response service. If anyone is in immediate danger, if there is a medical emergency, or if urgent welfare intervention is needed, contact local emergency services first. You may notify VovoCare afterward so we can review any relevant account, booking, payment, or platform-safety records and, where appropriate, take action within the Platform.
To help us respond quickly, include the email address on your VovoCare account, your role on the platform, the relevant job or booking details if applicable, a short description of what happened, and any screenshots or reference numbers that may help.
Please avoid sending unnecessary sensitive health, financial, or identification documents by email. If we need additional sensitive information, we will explain what is needed and how to provide it.
